Log in if you have an account
Having an account with us will allow you to check out faster in the future, store multiple addresses, view and track your orders in your account, and more.Create an account
Full Service Repair Shop
Our Truckee store is right on the main drag – DONNER PASS RD – easily found right off I-80. The professional staff of our technical repair shop are here to keep your bike and skis/boards in top shape! When you buy your bike from us, you get free standard maintenance for the entirety of its life!
The BackCountry aims to impress you with friendly service and expert advice. Our goal is to get your gear back as soon as possible. Our service department techs generally complete ski work overnight and bike work within 1 to 3 days. During the winter season, we offer overnight ski tunes at our Palisades location at 1602 Squaw Valley Rd. We transfer skis back and forth to The BackCountry in Truckee frequently as well, so you can drop your skis off at either store. We can even restructure the base through a stone or belt grind. We realize that some of our customers drive long distances to get to Tahoe, and we do our best to accommodate their needs to the best of our ability. Give us a call to better anticipate our availability to fix your bikes and skis. Our phone number is 530-582-0909. Our staff is friendly and accommodating and will give you expert advice on parts, upgrades, and gear selection and will help explain all your best options. Join the family at The BackCountry. We hire the best people out there who are avid outdoors people, skilled mechanics, and are here to help you with your gear needs.
Call or email us for prices and availability – 530-582-0909 or [email protected].
Our service department is open 365 days a year 8-6pm. Our hourly rate is $80/hr.
Yes! We still offer bike service even while it's snowing! All service is on a first come first serve basis.
We will work on almost any bike, with the exclusion of some class 2 and 4 e-bikes. Bring in your class 1 or 3 pedal assist bike with Shimano or Bosch e-bike systems, which we have extensive experience working on.
FREE LIFETIME TUNE POLICY ON NEW FULL PRICE BIKES PURCHASED FROM The BackCountry
As long as you own the bike*, we will adjust, wrench on, and tune your bike for FREE! This includes; drive-train adjustments, shifting, brake adjustments, wheel truing, full bolt checks, headset adjustments, suspension adjustments, and noise tracking are all included in lifetime tunes.
The only time we charge labor is when we INSTALL new parts. Our goal with a lifetime tune up, is to encourage you to bring your bike in more frequently so that we can ensure your bike is running smoothly and that the parts aren't worn. Grab a burrito next door and just ask for a quick inspection. We love that.
* Only applies to original owner of the bike
* Only applies to full price bikes. Any bike purchased at a discount comes with a 12 month service plan
* Used bikes purchased from us do not qualify for lifetime tunes
Basic Bike Service Fees Start at:
Tube or Tire Install : $10
|Derailleur Adjustment : $15
Derailleur Hanger Alignment: $20
Standard Tune Up : $100
Tune Up Includes : adjusting shifting, brakes, truing wheels, bearing assemblies, full bolt check.
Other Bike services we Offer:
SKI + SNOWBOARD SERVICE
Ski + Snowboard Service Fees:
Ski Mount : $50
Hot Wax : $25